Privacy Policy
Goose Tech Pty Ltd ACN 697 024 016
Effective date: 9 April 2026 | Last updated: 9 April 2026
Goose Tech Pty Ltd ACN 697 024 016 (“Goose”, “we”, “us”, “our”) operates the Goose pricing and profitability intelligence platform and the website at get-goose.com. We are committed to protecting the privacy of our users, customers, and website visitors.
This Privacy Policy explains what Personal Information we collect, why we collect it, how we use and protect it, and your rights under the Privacy Act 1988 (Cth) (Privacy Act) and the Australian Privacy Principles (APPs).
In addition to Personal Information, we collect and manage other information relating to your business, operations, and use of our platform (such as aggregated analytics and anonymised operational data) that does not identify any individual. We outline in this Policy what types of non-personal information we collect, why we collect it, and how we use and protect it, so you have a complete picture of how we handle your data. Where neither your SaaS Agreement nor this Privacy Policy addresses the handling of non-personal information, we will treat that information in accordance with the same practices we apply to Personal Information under this Policy, to the extent reasonably practicable and permitted by law.
By using our website or platform, you agree to the terms of this Privacy Policy. If you do not agree, please stop using our services.
Quick Reference
Goose Tech Pty Ltd ACN 697 024 016 (Goose Tech), a pricing and profitability intelligence SaaS platform for freight and transport operators
About Goose
Goose is a pricing and profitability intelligence platform for Australian freight and transport operators. We help operators understand what their jobs actually cost, which jobs make money, and how to price their services more effectively.
Our platform has two modules: the Profitability Module (job-level cost visibility, unit cost and margin modelling) and the Pricing Module (lane-level pricing intelligence, quoting, and quote-to-cost comparison). The Pricing Module is in active development and will be released as a platform update.
2. What is “Personal Information”
The Privacy Act currently defines "Personal Information" as meaning information or an opinion about an identified individual or an individual who is reasonably identifiable:
whether the information or opinion is true or not; and
whether the information or opinion is recorded in a material form or not.
If information does not disclose your identity or enable your identity to be ascertained, it will in most cases not be classified as "Personal Information".
Goose is committed to protecting the Personal Information it collects and regularly monitors its systems and procedures to ensure compliance with the Australian Privacy Principles and this Policy.
We are not responsible for the privacy practices of any third-party websites that may be linked to our Services.
3. What Information We Collect
3.1 Information you give us directly
When you interact with Goose in any way, the type of Personal Information we may collect includes, but is not limited to
your name, job title, and role;
your business information and contact details (email, phone, address);
information about your fleet, operations, and business that you choose to share to use the platform; and
any other information you include in messages or forms you submit to us.
3.2 Operational data from platform customers
If you are a Goose platform customer, we collect and process operational data you provide through the platform or via TMS, Financial or other integrations, data sources you agree to provide, including:
freight job records, routes, and delivery data;
vehicle and fleet cost data including fuel, maintenance, and asset costs;
driver time, activity, and wage records;
subcontractor and supplier rates;
customer and lane data;
TMS data exported or synced via API, CSV import, or direct data export.
Financial and cost data from third party integrated sources, including fuel card providers, ERP systems, accounting platforms, payroll systems, and maintenance management tools, where you have authorised a connection between those systems and the Goose platform.
3.3 Information we collect automatically
When you visit our website, we automatically collect certain Information:
your IP address and approximate location;
browser type, version, and device information;
pages visited, time spent, and navigation paths;
referring URLs and search terms; and
cookies and similar tracking technologies (see Section 8).
3.4 Information from third parties
We may receive Information about you from third parties such as TMS providers, referral partners, or public business directories, where that Information is relevant to providing our services to you. We handle all such Information in accordance with this Privacy Policy.
4. Legal Basis for Processing
We process your Information on the following bases:
Contract- to perform our obligations under any agreement with you, or to take steps at your request prior to entering into such agreement.
Legitimate interests- to operate and improve our platform and website, communicate with business contacts, and protect our security and legal interests.
Consent- for direct marketing communications where we request your opt-in. You may withdraw consent at any time.
Legal obligation- where we are required to process Information to comply with applicable law.
4. Legal Basis for Processing
We process your Information on the following bases:
Contract- to perform our obligations under any agreement with you, or to take steps at your request prior to entering into such agreement.
Legitimate interests- to operate and improve our platform and website, communicate with business contacts, and protect our security and legal interests.
Consent- for direct marketing communications where we request your opt-in. You may withdraw consent at any time.
Legal obligation- where we are required to process Information to comply with applicable law.
5. Sharing Your Information
5.1 We do not sell your data
We do not sell, rent, or trade your Information to any third party for their own purposes.
5.2 Service providers
We share your Information with third party service providers who assist us in operating, analysing and delivering our services, including:
cloud hosting, database, storage;
analytics and product monitoring tools;
CRM and customer communications platforms;
payment processors; and
email and notification delivery services.
These third party service providers may be located in Australia or overseas. By providing your Information or using our services, you consent to the transfer, storage and processing of your Information by these providers. You acknowledge that your Information may be subject to foreign laws and may be accessible to law enforcement or regulatory authorities in those jurisdictions.
We take commercially reasonable steps to ensure our service providers adhere to the security standards we apply to your Information.
5.3 Professional advisers
We may disclose your Information to any of our employees, officers, insurers, professional advisers, agents, suppliers, or subcontractors insofar as reasonably necessary for the purposes set out in this Policy. Personal information is only supplied to a third party when it is required for the delivery of our services.
5.4 Legal requirements
We may from time to time need to disclose Information to comply with a legal requirement, such as a law, regulation, court order, subpoena, warrant, in the course of a legal proceeding or in response to a law enforcement agency request.
5.5 Business transfers
If there is a change of control in our business or a sale or transfer of business assets, we reserve the right to transfer to the extent permissible at law our user databases, together with any Information contained in those databases. This Information may be disclosed to a potential purchaser under an agreement to maintain confidentiality. We would seek to only disclose Information in good faith and where required by any of the circumstances outlined in this section 5.
5.6 Intellectual Property Protection
We may also use your Information to protect the copyright, trademarks, legal rights, property or safety of Goose, get-goose.com, our customers or third parties.
6. Operational Data- Freight and Transport Specific
6.1 Treatment of operational data
We understand that your Information such as, operational data, (job records, cost structures, route data, driver information, and supplier rates) is commercially sensitive. We treat it as such. Specifically:
we do not share your operational data with any third party except as required to deliver the platform services or as required by law;
we do not use your operational data to provide services to, or generate insights for, any of your competitors;
we may generate anonymised and aggregated Analytical Data from your operational data for industry benchmarking and product improvement purposes- this data cannot identify you or your business; and
all Analytical Data derived from your operational data is owned by Goose, in accordance with the terms of our agreement with you.
6.2 Data source integrations
Where you connect external data sources to the Goose platform - including your TMS, fuel card provider, ERP, accounting platform, payroll system, or other cost data sources - data flows from those systems to the platform via the agreed integration method. We process this data solely to provide the platform services described in our agreement with you.
6.3 Driver and Personnel Data
Operational data may include Personal Information about your drivers and other personnel (such as time records and activity logs). You are responsible for ensuring you have obtained all necessary consents and authorisations from those individuals before uploading their Personal Information to the platform, and for complying with all applicable employment and privacy laws in respect of that data. We process such information on your behalf as a contracted service provider.
To the extent permitted by law, we do not accept responsibility or liability for the collection, accuracy, or lawfulness of such Personal Information. You agree to indemnify and hold us harmless against any claims, losses, or liabilities arising from your failure to obtain the required consents or comply with applicable laws in relation to that Personal Information collected about your drivers and other personnel.
7. Data Storage and Securityic
You use our services at your own risk. We implement commercially reasonable technical, administrative, and organisational measures to protect your Information against unauthorised access, disclosure, alteration, destruction, or loss. However, no internet or email transmission is ever fully secure or error-free, and you should take care when deciding what Information you send to us online or via email.
7.1 Storage location
All data is stored on secure servers located in Australia. We do not transfer your Information outside Australia without your prior written consent, except where required by law.
7.2 Security measures
We implement and maintain reasonable technical and organisational security measures to protect your Information against unauthorised access, disclosure, alteration, destruction, or loss. These include:
encryption of data in transit and at rest;
access controls and authentication requirements;
regular security assessments; and
employee training on data handling and privacy obligations.
7.3 Data breach notification
If we become aware of a data breach that is likely to result in serious harm to you, we will notify you and the Office of the Australian Information Commissioner (OAIC) as required under the Notifiable Data Breaches scheme under the Privacy Act 1988 (Cth).
8. Retention
We retain your Personal Information for as long as necessary to fulfil the purposes set out in this Privacy Policy, or as required by law.
For platform customers, we retain operational data for the duration of our agreement with you and for 12 months following termination or expiry, after which we will delete or de-identify it on request or in accordance with our standard data retention schedule. You may request earlier deletion at any time - see Section 10.
Website visitor data is retained in accordance with our cookie and analytics tool settings, typically for no more than 24 months.
9. Cookies and Tracking
Our website uses cookies and similar technologies to improve your experience, understand how visitors use our site, and support our marketing efforts.
10. Your Rights
Under the Australian Privacy Principles, you have the right to:
Access - request a copy of the Personal Information we hold about you, we may decline access in circumstances prescribed by the Privacy Act, in which case we will provide written reasons for the refusal where it is reasonable to do so.
Correction - request correction of inaccurate, incomplete, or out-of-date Information, if we refuse to correct your Information, we will provide written reasons and details of how you can make a complaint.
Deletion - request deletion of your Personal Information, subject to our legal obligations to retain certain records;
Opt out of direct marketing - unsubscribe from marketing communications at any time via the unsubscribe link in any email or by contacting us; and
Complain - make a complaint if you believe we have mishandled your Information. See the Complaints section below for details.
To exercise any of these rights, contact us at support@get-goose.com. We will respond within 30 days. In some cases we may need to verify your identity before processing your request.
11. Direct Marketing
12. Children
The Goose platform and website are intended for business users only. We do not knowingly collect Information from individuals under the age of 18. If you believe we have inadvertently collected such Information, please contact us and we will delete it promptly.
If you are under 18, you are not permitted to access, or use our Goose Platform and Website.
13. Third Party Websites
Our website may contain links to third party websites including TMS providers, industry bodies, and other services. We are not responsible for the privacy practices of those sites. We encourage you to read their privacy policies before sharing Information with them.
14. Changes to This Policy
We may update this Privacy Policy from time to time to reflect changes to our practices, the platform, or applicable law. When we make material changes, we will notify you by email or by posting a notice on the website. The effective date at the top of this page will always reflect when the Policy was last updated.
Your continued use of the website or platform after any update constitutes acceptance of the revised policy.
15. Complaints
If you believe we have mishandled your personal information, please contact us first at support@get-goose.com so we can try to resolve the issue. We aim to respond within 30 days.
If you are not satisfied with our response, you may lodge a complaint with the Office of the Australian Information Commissioner:
16. Contact Us
For any privacy-related questions, access requests, or complaints: